chris finlay

Senior Director of Experience Design and Innovation,
UnitedHealth Group

Chris Finlay currently serves as the senior director of experience design and innovation for the Optum Experience Design team, and the UnitedHealth Group Innovation Council. He uses experience design to bridge the gap between design and business in order to help UnitedHealth Group achieve its mission of helping people live healthier lives.

Since joining UnitedHealth Group in 2013, Chris helped create and lead the UHG Human Centered Design Studio, catalyze the use of human centered design for innovation across the enterprise, and worked on key business strategies and innovations for both UnitedHealthcare and Optum. 

Chris' first book, Getting to Thank You: A Practitioner's Guide to Innovation, was published in 2014. He was chosen by BusinessWeek as one of 21 people who will change business. 

He teaches a graduate level innovation course at the University of Minnesota.